Council Performance

Performance management is the way Dumfries and Galloway measures achievement in key activities and processes. It helps us to track the progress we are making in our key priorities and commitments and to demonstrate that we are delivering services efficiently and effectively. Find out how we are performing against our indicators and other councils.

Visit our interactive tool to view our 2021/22 performance information

Our Strategic Planning and Performance Strategy and Framework

As part of our Strategic Planning and Performance Strategy and Framework  we measure our performance and make this information available to you so that you can see how we're doing. Coming soon.

Dumfries and Galloway Council Plan

Our Council Plan sets out our approach we're taking to ensure our services and activities deliver our ambitions in line with the agreed Council priorities and commitments.  This is being done working closely with other organisations across the public, private and third sectors to ensure that individual and partnership activities best meet people's needs.  It is renewed every five years, with the current plan running from 2017 to 2022.

You can view reports which include information on successes, challenges and performance in achieving the priorities of the Council Plan.

Community Planning Partnership (CPP)

To demonstrate the commitment of partners to Community Planning in Dumfries and Galloway, an Improvement Plan has been developed and is updated each year with a report on the previous year.

Find out more about Community Planning Partnership and Locality Planning

The Local Outcome Improvement Plan (LOIP)

The Local Outcome Improvement Plan is an agreement between the Community Planning Partnership (CPP) and the Scottish Government.  You can also view the latest Annual Report.

Business Plans and service performance

Each of our services have a business plan which identifies how they will deliver their services and what they will be doing to support the Council Plan.

These plans directly link back to the Council Plan and individual Heads of Service report their performance to Service and Area Committees on a six-monthly basis.

You can view the plans here.

Comment, compliment and complaint performance

Dumfries and Galloway Council is committed to providing high quality services - We appreciate your feedback, it helps us improve our services and we also let staff know when you think they have done a good job.

We value complaints and use the information from them to help with our services.  If something goes wrong or you are dissatisfied with our services, please tell us.

You also view the latest annual complaints monitoring report which provides information mainly relating the Council's performance in the handling of complaints against a group of performance indicators set out by the Scottish Public Services Ombudsman.


Page last updated: 27/01/2023
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