Apply for Care Call

Care Call might be the ideal solution if you're experiencing:

• Long-term health conditions;
• Frailty;
• Sensory impairment;
• Mental health problems;
• Dementia; and/or;
• Problems with substance misuse;

What you'll need:

• As part of the Telecare service, we require emergency responders to meet the following criteria. A minimum of two named emergency responders, they should be:

• From separate addresses, or different generations of family living a separate lifestyle;
• A spouse/partner can be a responder but must provide a mobile telephone number;
• Have access to the property (key or key safe details where applicable); and
• Should live within a 45-minute travel distance to the property.

The role of a responder is to be:

• Potentially contactable and potentially able to attend the property 24/7; and
• Able to contact onward support as needed (999, carers, GP).

How to apply

To request a Care Call referral:

• Call 030 33 33 3001; or
•  Email accessteam@dumgal.gov.uk with 'Care Call Referral' as the subject heading.

Costs & Payment

• Weekly charge of £3.60 or free for those under 18 or with SR1/BASRiS certification;
• Equipment provided is included within the weekly charge; and
• Payments can be collected monthly or quarterly.

Important information

• Dumfries & Galloway Council's finance team will contact you via letter to arrange a payment method;
• We will never contact you directly to ask for card payment details;
• Our team will arrange appointments/visits via a phone call;
• Equipment remains the property of Dumfries & Galloway Council. If the service is no longer required, all equipment will be uplifted at an agreed date and time;
• Please advise us if you move property so that our team can reinstall your equipment and ensure it is able to communicate successfully to our services; and
• Emergency contacts must notify us when they go on holiday to ensure service users have appropriate support available during this period.