Care Call (Telecare)

Care Call is a 24 hour 365 day response service which works through a control unit connected to your telephone line. It is operated by us to help you to stay safe in your own home.

Care Call means we can help in an emergency at any time, day or night. You'll be connected to our trained operators at the press of a button or through sensors in your home, the operators will speak to you and contact help if needed.

We can monitor:

  • emergency button pendants
  • smoke detectors
  • fall detectors
  • movement detectors
  • door and window sensors
  • flood detectors
  • carbon monoxide detectors
  • extreme temperature sensors
  • chair and bed sensors
  • wandering client alarms

Who can apply

Care Call might be the ideal solution if you're experiencing:

  • physical disability
  • sensory impairment
  • mental health problems
  • a long term health condition
  • frailty
  • dementia
  • problems with substance misuse


The weekly charge is currently £3.60, the equipment you'll need is provided free of charge.

How to apply

You'll need:

  • a telephone landline in your house
  • 2 people who can hold a key and be your responders in an emergency
Page last updated: 07/05/2019
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