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Last Updated: 22/11/2024 10:34:41
Banks are warning people to keep their PIN to themselves after more scams
Friday, 23 August 2013 13:00
The scam: Customers answer the telephone to someone who pretends to be bank staff and asks for their bank details. Some of these customers might have been the victims of fraud already. The caller asks the customer to phone the number on the back of their card and then pretends to hang up. However, they are still on the line so the customers call never reaches the bank – instead it goes straight to the scammer who takes the details.
The customer may be asked to punch their PIN number into telephone keypad or may be asked for PIN to verify it’s the customer.
The fraudster will be armed with card and pin and carries out cash withdrawals from ATMs or shops who do cashbacks. Sometimes the fraudster orders cards through a telephony centre - several cards may be ordered and one is eventually intercepted in the post.
Cheque books might be ordered by the scammers through the bank telephony centre and one cheque book eventually intercepted in the post. Cheques are then issued to gold bullion companies and gold posted to spurious addresses.
ADVICE
Customers should be suspicious if they receive cheque books/cards that they did not order. If possible they should visit their local branch to discuss their concerns and advise the branch staff of any phone calls they have received from people who have said they are bank staff.
Customers should NEVER UNDER ANY CIRCUMSTANCES give out their PIN number to anyone. Bank staff and other legitimate people will NEVER ask for this kind of detail. Banks and other businesses do not need your PIN number for any purpose. Keep your PIN number to yourself.
Customers who are phoning their bank should ensure that they get a ring tone on their phone before dialling the number. This simple check will ensure that the line is not open before the call is made and that the customer is not simply talking to the person who dialled in the first place.
The customer may be asked to punch their PIN number into telephone keypad or may be asked for PIN to verify it’s the customer.
The fraudster will be armed with card and pin and carries out cash withdrawals from ATMs or shops who do cashbacks. Sometimes the fraudster orders cards through a telephony centre - several cards may be ordered and one is eventually intercepted in the post.
Cheque books might be ordered by the scammers through the bank telephony centre and one cheque book eventually intercepted in the post. Cheques are then issued to gold bullion companies and gold posted to spurious addresses.
ADVICE
Customers should be suspicious if they receive cheque books/cards that they did not order. If possible they should visit their local branch to discuss their concerns and advise the branch staff of any phone calls they have received from people who have said they are bank staff.
Customers should NEVER UNDER ANY CIRCUMSTANCES give out their PIN number to anyone. Bank staff and other legitimate people will NEVER ask for this kind of detail. Banks and other businesses do not need your PIN number for any purpose. Keep your PIN number to yourself.
Customers who are phoning their bank should ensure that they get a ring tone on their phone before dialling the number. This simple check will ensure that the line is not open before the call is made and that the customer is not simply talking to the person who dialled in the first place.
Page last updated: 20/05/2022
