FAQs

Q: How do I know if my telephone line has been migrated to digital?

A: Your Telephone Service Provider (TSP) will have arranged this with you directly. If unsure, contact your TSP.

Q: What do I do if my telephone service provider moves me to digital?

A: For existing service users, if your equipment is digital, no action is required. However, if your phone line has been switched to digital, please inform our team on 01387 269930 and we will arrange a visit to ensure that you have digital telecare equipment installed. For all new referrals, digital telecare equipment will be provided as standard.

Q: How do I know if my equipment is analogue or digital? (Existing service users)

A: Digital equipment will not be connected to a home telephone line.

Q: How disruptive is the equipment within the household?

A: All equipment is unintrusive and only communicates to the Alarm Receiving Center (ARC) when activated.

Q: What is an emergency responder?

A: Someone who is contactable and is able to access the service user's property in the event that further support is required. An emergency responder is typically a family member, neighbour and/or friend. Each service user is required to have a minimum of two emergency responders. If this is not possible, please contact us.

Q: Why do I need two emergency responders?

A: In the event that one emergency responder is unavailable when the service user requires support, the second emergency responder can be contacted.

For any additional queries, please contact carecall@dumgal.gov.uk