Council Plan 2023-28
Our ambition is to be a successful region, with a growing economy, based on fairness, opportunity and quality public services, where all citizens prosper. Working in partnership, with connected, healthy and sustainable communities.
The region will be the natural place to live, work, visit and invest.
Our Council Plan
Our Council Plan sets out the vision and strategic outcomes that the Council wants to achieve over the next five years. It will guide activity across the Council and focus on how we will deliver better outcomes for the citizens and communities in Dumfries and Galloway. View our Council Plan below:
Our simplified 'Plan on Page' can be viewed below. This gives an overview of our themes and strategic outcomes.
Our 'Principles' are how we deliver the outcomes within our Council Plan.
The plan has 4 themes each with strategic outcomes, this is what we aim to achieve during the life of the plan. The themes are:
Travel, Connectivity and Infrastructure
Education and Learning
Health and Wellbeing
At the start of every financial year, the Council will produce an action plan. The action plan sets out how the Council intends to achieve its strategic outcomes for the year ahead.
Council Delivery Plan 2023-24
The Annual Delivery Plan outlines the activities, outputs and projects which will help achieve or contribute to the agreed outcomes in the Council Plan 2023- 2028.
Service Plans and delivery
Each of our services produce a service plan which details specific actions from the Council Delivery Plan, key service activities and change and improvement activities that they will deliver. Service Plans are reviewed annually following approval of the Council's annual delivery plan aligned to the Council Plan 2023-2028.
These plans directly link back to the annual delivery of the Council Plan 2023-2028 and individual Heads of Service report their performance to Service and Area Committees on a six-monthly basis. Further information on the Service Plans and performance reports can be found at Service Plans 2023-24 .
Visit our interactive tool to view our 2021/22 performance information
Our monitoring and reporting structure
As part of our internal Strategic Planning and Performance Strategy and Framework we have a monitoring and reporting structure in place where we measure our performance and make this information available to you so that you can see how we're doing.
Community Planning Partnership (CPP)
To demonstrate the commitment of partners to Community Planning in Dumfries and Galloway, an Improvement Plan has been developed and is updated each year with a report on the previous year.
Find out more about Community Planning Partnership and Locality Planning
The Local Outcome Improvement Plan (LOIP)
The Local Outcome Improvement Plan is an agreement between the Community Planning Partnership (CPP) and the Scottish Government. You can also view the latest Annual Report.
Comment, compliment and complaint performance
Dumfries and Galloway Council is committed to providing high quality services - We appreciate your feedback, it helps us improve our services and we also let staff know when you think they have done a good job.
We value complaints and use the information from them to help with our services. If something goes wrong or you are dissatisfied with our services, please tell us.
You also view the latest annual complaints monitoring report which provides information mainly relating the Council's performance in the handling of complaints against a group of performance indicators set out by the Scottish Public Services Ombudsman.