Analogue Telephony Switch Off

Openreach are aiming to switch off all analogue connections by December 2025, this will affect analogue telephone lines.

What does this mean for Care Call?

  • Equipment connected via a telephone line will no longer work by December 2025, as this is when analogue lines switch off;
  • Existing service users will be migrated to a digital solution, which will be completed via an arranged visit from our team free-of-charge;
  • Your equipment may look different but will perform the same functions; and
  • Equipment connecting to our Alarm Receiving Center (ARC) will be via a digital connection.

What do I need to do?

For existing service users, if your telephone line is due to migrate to digital, please inform our team on 01387 269930. Following this, we will arrange a visit to ensure that you have digital equipment installed. For new service users, digital equipment will be provided as standard.

What should I be aware of?

We will never ask for additional payment for the digital switch over. Any calls, texts and/or emails asking for financial information regarding this may be fraudulent. If concerned, please report this to Dumfries and Galloway Council on 030 33 33 3001.

Additional resources:

Page last updated: 15/01/2024
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