Apply for Care Call

Care Call is open to all ages.

Care Call might be the ideal solution if you're experiencing:

  • Long-term health conditions;
  • Frailty;
  • Sensory impairment;
  • Mental health problems;
  • Dementia; and/or;
  • Problems with substance misuse;

What you'll need:

  • As part of the Telecare service, we require emergency responders to meet the following criteria. A minimum of two named emergency responders, they should be:

  • From separate addresses, or different generations of family living a separate lifestyle;
  • A spouse/partner can be a responder but must provide a mobile telephone number;
  • Have access to the property (key or key safe details where applicable); and
  • Should live within a 45-minute travel distance to the property.

The role of a responder is to be:

  • Potentially contactable and potentially able to attend the property 24/7; and
  • Able to contact onward support as needed (999, carers, GP).

How to apply

To request a Care Call referral:

Costs & Payment

  • Weekly charge of £3.60 or free for those under 18 or with SR1/BASRiS certification;
  • Equipment provided is included within the weekly charge; and
  • Payments can be collected monthly or quarterly.

Important information

  • Dumfries & Galloway Council's finance team will contact you via letter to arrange a payment method;
  • We will never contact you directly to ask for card payment details;
  • Our team will arrange appointments/visits via a phone call;
  • Equipment remains the property of Dumfries & Galloway Council. If the service is no longer required, all equipment will be uplifted at an agreed date and time;
  • Please advise us if you move property so that our team can reinstall your equipment and ensure it is able to communicate successfully to our services; and
  • Emergency contacts must notify us when they go on holiday to ensure service users have appropriate support available during this period.


Page last updated: 15/01/2024
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