What is Care Call?

Care Call aims to support local residents live independently within their own homes, this is achieved by the use of unintrusive equipment. Our team can arrange support in an emergency both day and night.

How does it work?

Upon activating your equipment you'll be connected to our locally based team. From here, our skilled operators will speak to you and contact help if required.

To protect privacy, equipment provided only communicates to our operators whenever activated (i.e. through a pendant button press).

We can monitor:

  • Emergency button pendants;
  • Fall detectors;
  • Smoke detectors;
  • Carbon monoxide detectors;
  • Movement detectors;
  • Door and window sensors;
  • Chair and bed sensors;
  • Flood detectors; and
  • More

Sensory Support 

If you require sensory support in conjunction with Care Call, please consider the following:

  • Deaf alarm compatibility with your existing fire alarm system - please refer to the Scottish fire safety legislations and deaf and deafblind guidance;
  • If you are unable to hear fire alarm activations within your property without hearing aids, as further solutions can be reviewed to support this; and
  • If you are a private homeowner, please refer to advice and grant support for private homeowners.

For further guidance relating to sensory support equipment, please view our sensory support team webpage: Sensory Support Team.

Telecare visits

If a member of staff from the Dumfries and Galloway Council's Care Call service needs to visit you, they will:

  • Call prior to the visit taking place;
  • Arrange a suitable date & time to visit you, so you will always know they are coming;
  • Have a Dumfries and Galloway Council ID card that they will always show you, even if you don't ask to see it; and
  • Be dressed in clothing with the Dumfries and Galloway Council logo. If you have family members, friends, or neighbours with Care Call please let them know about this.

As mentioned above, if you have any concerns, please contact Dumfries and Galloway Council on 030 33 33 3001.

Potential scams

Dumfries and Galloway Council's Care Call Service are aware of potential bogus scams. If you receive a call from someone claiming to be from Care Call and you have any concerns, please call Dumfries and Galloway Council on 030 33 33 3001.

Page last updated: 16/01/2024
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