Household Waste Recycling Centres (HWRC) FAQ's

Read more on frequently asked questions about Household Waste Recycling Centres in Dumfries and Galloway.

Why is a booking system being used?

The booking system was initially introduced to enable visitors to the recycling centres to comply with COVID-19 social distancing guidelines.  We have also found that the booking system has enabled the council to address other issues on the HWRC sites:

  • It allows us to limit the number of vehicles and pedestrians on the site at any one time means we have reduced the interaction between vehicles and pedestrians and therefore reduced the risk of collision or injury
  • It also reduces long queues of traffic during peak times which can lead to frustration and road safety issues developing

We can confirm the Council will continue to use the HWRC booking system for the foreseeable future. 

How does the booking system work?

The booking system is web-based.  Those wishing to attend one of the twelve sites will be asked to choose a date and time slot and enter a few contact details including vehicle registration plate. This will allow site staff to check those arriving at a site have a booking. Providing an email address allows the appointment to be sent as a diary entry which can be loaded into a computer or mobile phone diary app.

What if I'm not travelling by car?

Visitors to the sites on foot, pedal cycle or mobility scooter are not required to book a slot.

What if I don't have internet access?

If you are unable to access the internet, then a booking can be made by calling 030 33 33 3000

What if I arrive early or late for my booking slot?

We understand that due to distance to your nearest HWRC or traffic conditions at time of travel you may not arrive exactly on time. To allow a reasonable amount of flexibility, the booking system asks you to arrive no earlier than 10 minutes early, to avoid queuing, and that you can arrive up to 10 minutes after your booking time. If you arrive early and the site has capacity, you will likely be permitted to enter. Do not worry if you arrive on time but are delayed in entering the site by vehicles in front, you will still be allowed to dispose of your waste.

What if I arrive without a booking?

Please do not arrive without a booking. It is easy to make a booking by going online or calling the Council on 030 33 33 3000. If you do arrive without a booking you will be turned away due to the capacity of our sites and our need to maintain social distancing.

Will I still have to queue?

At times you may have to wait for a few minutes. But the booking system is designed to minimise this. Your patience is greatly appreciated.

Why only 10-minute-long slots?

To provide as many opportunities for the public to recycle the slots have been determined at 10 minutes. This is long enough for most people to recycle a carload of materials.  If you are attending on site with a trailer you will have the option to book a 20 minute slot if you think you will need longer than 10 minutes to dispose of your waste.

Are there any restrictions?

All recycling services have returned to normal.

As part of the booking system you will be asked to confirm that you are not bringing trade waste to an HWRC. This includes waste from a household that you have been paid to take to an HWRC.  The sites are not licenced to accept trade or commercial waste and this includes anyone receiving payment for undertaking a "dump run".

Will staff be able to assist me in unloading my vehicle?

Visitors must remove any waste from their vehicle and place it on the ground.  The site operator will then be able to assist you with depositing your waste if assistance is required.  Any waste must be in manageable sizes and safe to handle. Staff will not assist any member of public with disposing of any waste in large tote bags. 

General hygiene and keeping the site clean?

Those using the HWRCs are encouraged to follow good hygiene practices and clean up after themselves if possible. The use of gloves and sturdy footwear is recommended

Can I book more than one slot at a time?

The system only allows a single booking without filling in the form twice.  There is nothing to stop an individual to make a second booking at another time.

Can I book consecutive slots?

Yes, but only a second one, please.

Can I amend or cancel my booking?

Yes, to cancel your booking or amend your personal details please click the link in your confirmation email or use the link on the first page of the booking form.

If you wish to choose a different time slot please cancel your original booking and make another booking.

Page last updated: 08/08/2022
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