Service standards for Building Standards
Building Standards staff are committed to providing a high standard of service to customers. A series of service standards and performance targets have been developed which are regularly reviewed and monitored.
The Building Standards Customer Charter sets out the core visions and values of the service. It provides details of the services we offer, the standards we should adhere to, and our measurable performance targets:
Annual Performance Report
As part of the new performance framework, the Scottish Government requires all verifiers to publish an annual performance report from 1 May 2018. This has replaced the Balanced Scorecard and Continuous Improvement Plan and will include previous year's performance data and targets.
The Scottish Government commissioned a survey to gather feedback on customer satisfaction for all Building Standards services in Scotland. The results of the survey were published in November 2015:
We developed an action plan based on the strengths and possible weaknesses of our Building Standards service which were identified by customers. This plan includes our response to specific feedback:
There are often changes required to our service as a result of feedback we receive. We keep a record of the improvements we've made: