Annual council tax notices
You should receive your annual council tax notice during March. You can pay your bill by Direct Debit, online, by telephone or in person.
Here are answers to some frequently asked questions that might help you:
Can I appeal against my council tax banding?
You might be able to appeal if you think the banding is incorrect.
Why am I being charged for water and sewerage when I'm not connected to the mains supply?
Check your bill carefully. You'll only be charged the amounts shown in the calculation box but we're required by law to include the amount water and sewerage would cost on the notice for your information.
Contact us if the water and sewerage charges are shown in the calculation box on your bill and you don't have mains connection. We'll query it with Scottish Water on your behalf.
Do I quality for disabled band reduction?
You may be able to claim for a reduction if you (or someone who lives with you on a permanent basis) is disabled and the house has been modified to help the disabled person stay at home.
Why does my notice not show my new address?
The information for the bills was extracted from our database on Friday 2 March 2018. If you advised us of a change after 27 February 2018 then it will not show on your annual bill but you'll be issued with a new bill shortly.
How do I set up a direct debit payment?
You can set up a direct debit mandate online:
Can I get any reduction if I'm on a low income?
Your council tax may be reduced if you are on a low income or benefits:
I think I might be entitled to a discount how can I check?
You may be entitled to a discount or exemption on your council tax under special circumstance:
Why doesn't my bill show the council tax reduction I recently claimed?
The information for the bills was extracted from our database on Friday 2 March 2018. Your new claim won't show if it was awarded after Monday 26 February 2018 but you'll get a new bill shortly.
You'll also get a decision notice confirming the outcome of your claim. Contact us if you've received an amended bill dated Monday 26 February or earlier but your annual bill does not include the reduction.
Why doesn't my bill reflect a recent change of circumstances?
The information for the bills was extracted from our database on Friday 2 March 2018. Your new change of circumstances won't show if you reported it after Monday 26 February 2018 but you'll get a new bill shortly.
We might not have been able to deal with some changes received before Monday 26 February but you'll be issued a new bill shortly if it's been processed. You'll also get a decision notice confirming your change has been dealt with. Contact us if you've received a decision letter dated Monday 26 February or earlier but your annual bill doesn't show the change.
Report any change of circumstances to us now if you haven't already:
Why doesn't my bill show any council tax reduction even though I've been receiving it for some time and there's been little or no change to my circumstances?
A slight change in circumstances can result in you not being entitled to any further council tax reduction if the amount you were receiving was low. Contact us if you'd like to check this.
Why do I still have to pay even though I'm receiving full council tax reduction?
Your bill shows a council tax charge as well as water and sewerage charges which are set by Scottish Water. Council tax reduction only covers your council tax charge so you still need to pay for water and sewerage.