Service standards for Development Management
Planning staff are committed to providing a high standard of service to customers. A series of service standards and performance targets have been developed which are regularly reviewed and monitored.
Customer survey
We continually review customer feedback to improve the service we offer. Your views are an important and you can provide comments by completing a short survey:
Customer Charter
The Development Management Customer Charter sets out in detail how we deal with applications, our core visions and values of the service and the service standards we aim to achieve:
Planning Performance Framework
We are required to submit a performance report for the Planning service to the Scottish Government each year. The report covers our performance against key outcomes and details future service improvements.
Planning Enforcement Charter
Our Planning Enforcement Charter explains how the planning enforcement process works, our role and the service standards we've set ourselves.
The aim of this Charter is to ensure that adopted procedures are fair and reasonable, and that interested parties are kept informed and are made aware of what is required.
