Bus passes for disabled people
You can travel free on buses across Scotland if you live in this area and have a disability. Dumfries and Galloway services to and from Carlisle are also free.
Complete an application form at any of our Customer Service Centres.
Assisted applications are available via computer booths in Dumfries, Lockerbie, Newton Stewart and Stranraer. Staff can check documents, take a photograph, complete an electronic application and order your bus pass straightaway.
Proof of eligibility
You can get a bus pass if you meet one of the qualifying criteria. The evidence we need as proof of eligibility depends on the reason you are applying.
In some cases, a carer or companion might be entitled to travel with you at no cost. Your card will include a special symbol to show someone can travel with you for free.
|Grounds for applying||Evidence required||Companion or carer travel included?|
|Receive the high/middle rate of Disability Living Allowance care component||DBD384 letter from the Department of Work and Pensions||Yes|
|Receive Attendance Allowance or Constant Attendance Allowance||Letter from the Department of Work and Pensions||Yes|
|Live in a care home, residential home or hospital||Letter from the Department of Work and Pensions or a letter from the Care Home Manager confirming that you are resident and receive 24 hour nursing care||Yes|
|Registered blind||Registration certificate or a letter from the RNIB||Yes|
|Receive the high/middle rate of Disability Living Allowance mobility component||Letter from the Department of Work and Pensions||No|
|Blue Badge holder||Blue Badge, V11 from DVLA showing (disabled) tax class or award letter from the Department of Work and Pensions showing high rate of the mobility component of the Disability Living Allowance||No|
|Profoundly or severely deaf in both ears||Letter or report from your Audiologist, Hospital Consultant or Registered Society for the Deaf||No|
|Registered partially sighted||Registration certificate or a letter from the RNIB||No|
|Refused a driving licence or had your licence revoked on medical grounds||DVLA letter with reference D206, D235, D220 or NS57 or similar||No|
|Mental illness, learning difficulty or personality disorder||NCT002 certificate completed by a qualified medical professional||No|
|Terminal illness||Award notice for higher or middle rate of Disability Living Allowance / Attendance Allowance or a DS1500 report, hospice admittance letter or confirmation that you are registered on a Scottish hospice register||No|
|Progressive degenerative condition||Letter from your hospital consultant confirming that your condition is considered a 'progressive degenerative condition that severely impedes your mobility and ability to carry out day to day activities'||No|
|Lost one or more limbs||Letter from the Department of Work and Pensions or your prosthetic clinic/centre, physiotherapist or rehabilitation centre||No|
|Injured veteran with mobility problems||A certification letter from the Service Personnel and Veterans Agency||No|
|Receive War Pensioner Mobility Supplement||A letter from the Veterans Agency or Ministry of Defence||No|
You'll need to provide a colour passport photo. Photos must:
- be taken against a plain background
- be recent and recognisable
- be clear and in focus
- only include your head and shoulders
- not include headwear (unless for religious reasons)
Proof of age
You'll need to provide one of the following as proof of age:
- birth certificate
- photo driving licence
- attendance allowance award letter
Proof of address
You'll need to provide one of the following as proof of address:
- recent council tax bill
- recent utility bill
- recent bank statement
- television licence
- letter from a care home
Recent documents must be dated within the last 3 months.
Receiving your card
Your application will be checked and sent away to be processed. You should get your bus pass within 2 weeks, it will be sent to the address you provided.
Lost, stolen or damaged cards
Let us know if your bus pass is lost, stolen or damaged so that we can arrange a replacement. Call 030 33 33 3000 or visit one of our customer service centres.
Renewing your card
Your card is valid for a maximum of 3 years and you'll need to provide up-to-date proof of your disability at one of our Social Work offices before you can renew the pass.